Visitor
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1 Message
Social security and birth date
I had some issues with a new phone and to verify my account I was asked to give FULL SS# AND date of birth. I refused. There is no reason why you cant give the last 4 digits likev99
9% others do. I refused to comply.. In this day and age with identity theft, I refuse to give out that info to a call center located in some 3rd world country. Xfinity needs to get on board and correct this. If my accounts get hacked I'll know who to hold responsible.
XfinityRay
Official Employee
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2.8K Messages
2 years ago
Good afternoon, @Sidekick5! Thanks for reaching out about account security and your concerns with that. Was this for a new Xfinity mobile phone line? I ask because when I chatted with the Xfinity Mobile team, they sent me a link where I was able to securely enter the information instead of having to tell them. When you enter it, our system verifies it, and our agents do not get to see/verify what was entered to help keep things secure.
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