Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_063t2z
1st Topic
1st Like

3 Messages

Friday, November 1st, 2024 8:59 PM

So now y'all are NOT delivery emails with "questionable content"

Hey Xfinity,

So I sent an email to a friend about Swap Your Vote - https://www.swapyourvote.org/  and y'all refused to send it and instead sent me an email with this garbage:

QueueID:     [Edited: "Personal Information"]    
   
 

Your message was believed to contain questionable content, and therefore as not delivered to the intended recipients. The information above will help Xfinity with any questions you may have.

If you have any questions or concerns regarding the issue, please reach out to our Customer Security Assurance Team at 833-501-0837

Thank you for being an Xfinity customer.

Right now I am hold because y'all are experiencing unusual high call volumes.

PLEASE TURN THIS GARBAGE OFF.  I AM SICK AND TIRED OF MY TIME BEING WASTED WITH THIS ARTIFICIAL [Edited: "Language"]. 

Gavin

Question

 • 

Updated 

18 days ago

 • Edited

77

2

Was this helpful?

XfinityKassie

Official Employee

 • 

1.3K Messages

22 days ago

 

user_063t2z Hello there, and good afternoon! Thank you for reaching out to our Community Forums Team. I can see how receiving an email back regarding the content would be frustrating. I'm happy to help you get in the right direction for a resolution today. While our Customer Security Assurance Team is the best team to contact for a concern like this, there is also some other steps that can be taken. Did you by chance get and error code included with the email, and if so can you share it please? 

 

3

0

user_063t2z

3 Messages

Thank you for the reply.  There is NOT an error code :-(  Here is the message-ID:



[Edited: "Personal Information"]

(edited)

Like

Reply

22 days ago

0

user_063t2z

3 Messages

I called the 1-833 number but they are experiencing a lot of phone calls and after ten minutes I hung up.  What a waste of time.  Please turn this off.  

Like

Reply

22 days ago

0

XfinityKassie

Official Employee

 • 

1.3K Messages

 

user_063t2z You're welcome! I'm happy to help. I imagine, they may be seeing an increase in some emails with questionable content this time of year. I understand that time is valueable. I can take a look on my side, and see if I can see anything that can be corrected without the assistance of our CSA Team. To begin, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

22 days ago

0

user_sb5izs

1 Message

18 days ago

I got same message from Xfinity when I reported a PHISHING message to UPS.  I wonder if this is real, as it contains grammatical errors.  I am going to report THIS to Comcast as possible phishing, and see what automatic email I get in response.

0

0

forum icon

New to the Community?

Start Here