Visitor
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2 Messages
So many issues
I started with Xfinity for their essential internet which is okay but was a lot better before they updated it. Now goes in and out a lot and it's a lot slower. I use their self-service home security cameras, they are not very Good picture wise. You are allowed up to 6 cameras however only two of mine are currently working because either they have never worked or they have randomly stopped working. Customer service is no help. It gets worse though I also have Xfinity mobile which I was talked into you by a customer service agent while I was calling in about another issue... They told me that the phones would be free and my bill would be less than what I was currently paying.. which was a complete lie. To make matters worse the phones or way overpriced and suck.. didn't take long for them to break and now I'm paying on phones that I can't even use instead of never got in the first place. Not my brightest moment being tricked but it's just an example of what acceptable customer service looks like to them.
XfinityPaula
Official Employee
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1.5K Messages
1 month ago
Good morning user_c3u2jf. I'm so sorry to read of the issues you have been having with Xfinity internet service, the security cameras and the mobile devices. It sounds like a hat trick but in all the wrong ways! I can't imagine how upsetting it must be when the internet service is spotty with the cameras not working and not being able to find someone to help. The best news is that my team here on our Xfinity Forums team can and will help out in any way we can!
For the home internet connections are you noticing that it cuts out at a specific time of day or is it randomly? Do you have any devices that are hardwired to the gateway with an ethernet cable?
For the security cameras you mentioned some have never worked for the ones that stopped working did they seem to cut out around the same time the internet speeds started to seem slower and intermittent? That could be playing a role in the trouble they are having.
I'm also sorry to hear that the phone were not free and that they broke on top of it. I would be happy to dig into this as well, to see what options we have to honor the promotion offered and get you working devices.
Please send us a direct message with your name and service address. We can dig into the specifics of things from there and work to have them all corrected for us.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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