Visitor
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1 Message
So is Xfinity just the worst? Or am I missing something?
I believe in being kind and communicative. With that being said, Xfinity is a scam. The customer service reps are trained to lie and give misinformation. Reps will lie about how to cancel service. When asking to speak to a supervisor, the reps will tell you they have all of the same information as supervisors but can't back it. When you follow up, the supervisors also lie and give false hope saying they'll pull phone calls and investigate issues. Nothing happens. It's a run around. It's a scam. WORST CUSTOMER SERVICE EVERRRRRR. Will never buy a single thing from Xfinity and [Edited: "Solicitation"].
XfinityAmira
Official Employee
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4.5K Messages
3 hours ago
Hi user_i782kw! Thanks for taking the time to visit our Xfinity Forum. It's unsettling to know you feel this way, as this is never the experience we strive for our customers to receive. We absolutely appreciate you being a customer, and your feedback is important to us. We certainly don't want to lose you as a customer, and my team would love to see how we can make things right. What specific service concerns or needs can we address for you?
My team is here to support you!
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karkrazy13
Visitor
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8 Messages
11 minutes ago
Every single chat agent has lied to me. Not even kidding. Every. Single. One. I am fed up and will be filing a complaint with the FCC, BBB, and any other organization I can think of. Xfinity should be ashamed of themselves for allowing their agents to lie... if they are even real people. I'm starting to think they are all AI bots.
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