Visitor
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1 Message
So I get tagged for mob and xfinity likes to rob the military.
I canceled my service on April 15, received confirmation email. Was told that I would get a refund for the remaining cycle. Was then called three days in a row to see if I wanted to keep the service after reiterating several times im deploying out the country and have no address to use any services. PER USSERA LAW that protects service members xfinity is supposed to cancel my service immediately. Why do you guys proceed to to send me anther bill on top of no refund for a cycle I had no equipment or services because I am on DEPLOYMENT. You also locked my auto pay to make sure you can rob the military. Very disappointing and this will be the reason I don’t sign up when I return. Your customer service is poor and only cares about you buying services, like selling a phone for a 1 year promo that I have no way of using. And there is a complete incompetence for the fact I paid you guys with auto pay on time yet you do this to a active service member and provide no real customer support.
XfinityJamesC
Official Employee
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2.9K Messages
2 days ago
Greetings, @user_n8y5wo! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these issue with your cancellation. I'm sorry to hear this has not been a pleasant experience, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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