Skip to main content
user_s6x77x
1st Topic
1st Reply

Visitor

 • 

3 Messages

Thursday, March 26th, 2026 10:38 AM

So disappointed

I have been a customer since 2021. Im even a platinum member what ever that means. I have purchased 4 Samsung phone all paid in full through the payment plan. The lasted fold 5. Well I wanted to get the 26ultra. And was told no.  Keep in mind I was late maybe 3 times in 5 years. My history obviously means nothing

Question

 • 

Updated 

1 hour ago

10

2

0

Oldest First
Selected Oldest First
XfinityOrlandoM

Official Employee

 • 

3.2K Messages

4 hours ago

@user_s6x77x

Thanks for reaching out to us, we do apologize for any inconvenience you have in upgrading your mobile devices.

 

To be put on a device payment plan, that goes based off of your payment history with Xfinity, you can have a soft credit check ran to see if your mobile account can have your allowance upgraded to allow device payments.

 

Our awesome Xfinity Mobile specialists are always available to help over chat, text, or the phone. Call us at (888) 936-4968. You can also visit us at your nearest Xfinity Store.  https://www.xfinity.com/support/contact-us

 

 

2

0

user_s6x77x

Visitor

 • 

3 Messages

No offense but that's just not correct. Like I said in going on 6 years paying on time except for 3 times. When I started I was given $3000 credit now after all this time im not given even a dollar something is not panning out

Like

Reply

4 hours ago

0

XfinityOrlandoM

Official Employee

 • 

3.2K Messages

@user_s6x77x

 

I understand your concerns, when it comes to device payment plan you're allowed an allowance which is a total balance of the price you can have to put a device on payment plans.

 

If your account shows 0 availability for device payments then that's going off of your payment history with your mobile service and your residential services.

 

To have that allowance increased you would need to reach out to the mobile team to see if they can run the credit check and have your allowances upgraded.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 hours ago

0

user_s6x77x

Visitor

 • 

3 Messages

2 hours ago

My account says 

Up to 0 lines on device payment plans

undefined

Up to $0.00 on device payment plans. 

If going off payment history 0 shouldn't be correct

1

0

forum icon

New to the Community?

Start Here