Visitor
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1 Message
So bad it should be illegal
I'm trying to cancel but they're playing games. Transfered to the third person on just this phone call who was "forwarding" me to another person. I was told this would be immediate. I'm sitting here now for 20 minutes and can hear her in the background but no forwarding is happening. Trying to make it difficult to cancel seems like it might be illegal. I'm glad I've documented all my interactions from yesterday and today. This is obscene. No accountability. No service. No reason not to share this with the world.
XfinityAlyssaA
Official Employee
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2.2K Messages
1 month ago
Good evening @user_y68ig8, and thank you for reaching out on our Community Forums, we are sorry to hear about the frustrating experience and understand why you are upset. I've been forwarded from agent to agent before too and know how frustrating that can be. We are happy to forward your feedback and can assist with your concerns. To get started, can you please send us a Direct Message with your first and last name along with the address on the account?
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