So bad it should be illegal

I'm trying to cancel but they're playing games. Transfered to the third person on just this phone call who was "forwarding" me to another person. I was told this would be immediate. I'm sitting here now for 20 minutes and can hear her in the background but no forwarding is happening. Trying to make it difficult to cancel seems like it might be illegal. I'm glad I've documented all my interactions from yesterday and today. This is obscene. No accountability. No service. No reason not to share this with the world.

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XfinityAlyssaA

Official Employee

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2.2K Messages

1 month ago

Good evening @user_y68ig8, and thank you for reaching out on our Community Forums, we are sorry to hear about the frustrating experience and understand why you are upset. I've been forwarded from agent to agent before too and know how frustrating that can be. We are happy to forward your feedback and can assist with your concerns. To get started, can you please send us a Direct Message with your first and last name along with the address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_invfhj

Visitor

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19 Messages

If you’re sorry about the experience, why is it happening to thousands of people on a daily basis? If you are a real employee who works at corporate, what are you doing to fix what is the worst service by any organization?

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1 month ago

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Customer Service

user_y68ig8

So bad it should be illegal

XfinityAlyssaA

user_invfhj

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