Contributor
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49 Messages
So angry
I called inquiring about dropping my landline phone service. Little did I know I was under a grandfathered in plan, and the rep never said a word that that would be canceled never to be seen again. My new bill went to $450 from $332 !
No one seemed to get that I was not informed …and really bait and switch…I am just venting because it seems no one pays attention when you call!
EG
Expert
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118.8K Messages
16 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1.5K Messages
15 hours ago
Good afternoon stvr. I can assure you this is not the experience we want for you. I will be happy to assist you. I do have a few questions to better understand the situation. We do want to ensure that changes are explained and reviewed verbally as well as electronically. Before we can make any changes we do need to get the customer's approval through either text message or email. Did you receive a text message or an email to complete the changes? Did you make these changes over the phone, online, or in a store?
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