Visitor
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1 Message
Sneaky Xfinity
Really don’t even know if I can trust them anymore. Was offered this great deal, free Hulu free Disney+ and a lower bill if I switched my mobile phone service to Xfinity.. Didn’t see a change in my bill so I gave them a call agent was telling me they didn’t see any offers activated so I was lied to just so I would switch my phone service to Xfinity. That is some sneaky stuff. Straight up lying. luckily, everything was recorded in the chat and it’s gonna take 48 to 72 hours to get resolved but still why do I need to call and tell them they lied to me..lying to customers just to make a mobile service sale is not right at all
EG
Expert
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118.3K Messages
11 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2.6K Messages
10 hours ago
Hello user_t0rgz3 thank you so much for taking the time to reach out here via our Xfinity Forums! This is never the type of experience we'd want for you as our valued customer, and would love to do everything possible to help.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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