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user_gujidh
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Monday, August 5th, 2024 8:10 PM

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Smoking cable wire

I have been a loyal customer with xfinity for some time now. Today when I walk outside I noticed that my cable wire is literally smoking and melting. You think that I could get same day help with this issue nope. Today is Aug 5th and someone can't come out until the 9th thats insane. I'm not understanding how this is not a emergency. I spoke with a live agent who was super rude and told me if my house catches fire to just call the fire department!! What a insane thing to say!!! I am very irritated right now because no one that I have spoke to seems to care 

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2 years ago

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XfinityThomasD

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1.7K Messages

2 years ago

 

user_gujidh I am terribly sorry to hear of your experience and appreciate you bringing it to our attention. Reach out to our team so we can help look into this and see what options may be available. Please send our team a direct message with your full name and full address.
 
To send a Direct Message:

 

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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