Stephinsobe's profile

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Saturday, December 19th, 2020 8:00 AM

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Smithsonian Channel

After asking for years I finally saw Smithsonian Channel on channel 1477. Our family was thrilled and watched the next 4 days. 

This morning when we tunned into 1477 we got a message that we need to subscibe to this channel. Mind you-we already pay for all the channels which I believe is called "prefered" and currently pay almost $200.00 for only TV service. 

I called their customer service (who was very nice) and she could not explain why I was not receiving it. After 2 resets and turned off the auto-tune. No Luck.

Anyone else have this problem. Comcast is no help.

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Expert

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24.6K Messages

5 years ago

moved post to the customer servcie area of the forum. 

Official Employee

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800 Messages

5 years ago

Hi there! I'm sorry to hear that there's trouble receiving the Smithsonian channel! By any chance, is it working on channel 107?

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