New Poster
•
1 Message
Smithsonian Channel
After asking for years I finally saw Smithsonian Channel on channel 1477. Our family was thrilled and watched the next 4 days.
This morning when we tunned into 1477 we got a message that we need to subscibe to this channel. Mind you-we already pay for all the channels which I believe is called "prefered" and currently pay almost $200.00 for only TV service.
I called their customer service (who was very nice) and she could not explain why I was not receiving it. After 2 resets and turned off the auto-tune. No Luck.
Anyone else have this problem. Comcast is no help.
Responses
Rustyben
Expert
•
24K Messages
6 m ago
moved post to the customer servcie area of the forum.
0
0
ComcastGina
Official Employee
•
200 Messages
6 m ago
Hi there! I'm sorry to hear that there's trouble receiving the Smithsonian channel! By any chance, is it working on channel 107?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
0
0