Stephinsobe's profile

New Poster

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1 Message

Sat, Dec 19, 2020 8:00 AM

Smithsonian Channel

After asking for years I finally saw Smithsonian Channel on channel 1477. Our family was thrilled and watched the next 4 days. 

This morning when we tunned into 1477 we got a message that we need to subscibe to this channel. Mind you-we already pay for all the channels which I believe is called "prefered" and currently pay almost $200.00 for only TV service. 

I called their customer service (who was very nice) and she could not explain why I was not receiving it. After 2 resets and turned off the auto-tune. No Luck.

Anyone else have this problem. Comcast is no help.

Responses

Rustyben

Expert

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24K Messages

6 m ago

moved post to the customer servcie area of the forum. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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200 Messages

6 m ago

Hi there! I'm sorry to hear that there's trouble receiving the Smithsonian channel! By any chance, is it working on channel 107?

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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