Smartwatch

@XfinityEmilyB​  I already talked with customer service and this was not something they could or would address.

@katel138 I understand your concern, and I'd be happy to open a ticket to check into this further for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am not seeing the direct message option.  I am signed in.  

Hello, @katel138 check your profile settings in the profile pic dropdown(top right). Make sure the box next to "Opt out of Direct Messaging" is not checked. That prevents you from seeing the icon. 

I am allowing direct messages but still do not see the direct message option.  EVEN MORE FRUSTRATED!  Can you just email me at [Edited: "Personal Information"]?  Good grief.