3 Messages
Smart watch on us
How do I redeem this offer I tried and they have no idea what I’m taking about :
Promotion Schedule
Smartwatch “On Us” – Up to $299.99 Discount
Start Date: Aug. 23, 2023
End Date: Sept. 22, 2023
Eligible customers: Xfinity Rewards customers in the Diamond and Platinum tiers
Eligible smartwatches:
Apple Watch Series 7 Aluminum (41mm and 45mm)
Apple Watch Ultra
Apple Watch SE Aluminum 2022 (40mm and 44mm)
Apple Watch Series 8 Aluminum (41mm and 45mm)
CCJodie
Problem Solver
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1.3K Messages
2 years ago
@user_a62498
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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CCJodie
Problem Solver
•
1.3K Messages
2 years ago
Thanks for trying that out. In that case, please send us a direct message with your full name and service address.
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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