Visitor
•
1 Message
Slow Xfinity Mobile Data Speeds
Every single month at the end of the month and the beginning I have to call overseas customer service because Xfinity slows my speeds for no real reason. I do not go over my data cap (especially when my speeds are slowed 2 days after a new billing cycle) and every time I call I have to wait an hour just for them to say, "oops sorry that should not have happened it wont happen again please re-start your phone and you should be back to normal speeds." I should not have to do this multiple times a month, I JUST DID THIS AN HOUR AGO AND MY SPEEDS ARE STILL LESS THAN 1MBPS. I am seriously about to get my lawyer involved because I am being sabotaged at this point.
XfinityAmira
Official Employee
•
4.1K Messages
23 hours ago
Hello moc1997! We appreciate you visiting our Xfinity Forum and being a customer with us. I am sorry to hear about the ongoing speed issue you're experiencing with the Xfinity Mobile Data. I definitely understand your frustration and apologize for any inconvenience this has caused you. My team would be more than happy to submit a ticket to have this further investigated for you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0