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Monday, October 21st, 2024 6:56 PM

Closed

Slow upload speeds on Gigabit Extra Plan and Hitron CODA56 modem

Hi,

I have purchased and activated a CODA56 modem. The upload speeds do not exceed 35Mbps. I have the Gigabit Extra Plan.

Could someone from xFinity help me check if I should be able to get the faster upload speeds at my address right now, or when would my area be scheduled to receive the upgrade, please? I can provide the address in a DM. 

Thank you!

Expert

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107.1K Messages

25 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.3K Messages

25 days ago

Thank you for visiting our Xfinity Community Forums for an update on your speeds. We can definitely check however we do not have an exact timeline for locations. You can also check here for the most recent updates. 

 

To send us a direct message with your name and address: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

Expert

 • 

107.1K Messages

25 days ago

@ovidiuz @XfinityEva 

FWIW. That link was temporarily taken down for revisions.

3 Messages

Thanks! Do you know when it will be available again?

Official Employee

 • 

1.8K Messages

22 days ago

ovidiuz, it was a pleasure working with you and checking in on your Next Gen Network request. Those upgrades are definitely exciting, and I'd be eager for them too. Have a great rest of your day and be safe out there! 

 

Expert

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107.1K Messages

21 days ago

Closed...

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