Visitor
•
1 Message
Slow Upload Speeds (40Mbps) on Netgear CM3000 - Provisioning/Next-Gen Help
Hi!
I recently upgraded my modem from a Motorola MB8611 to a Netgear Nighthawk CM3000 specifically to take advantage of the Next-Generation (mid-split) upload speeds.
Despite the CM3000 being a recommended device for these higher speeds, my upload is still capped at ~40 Mbps, which was the same limit I had on my old modem.
Could an official employee please help me check the following:
- Is my specific address/node currently upgraded for "Enhanced Speeds"?
- Is my CM3000 correctly provisionedwith the "Next-Gen" bootfile?
- Is my old modem completely removed from the billing system to ensure no conflicts?
I have already performed a factory reset on the modem and I am using the 2.5Gbps port. Thanks in advance for the help!
EG
Expert
•
117.9K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0