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Visitor

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2 Messages

Thursday, May 22nd, 2025 1:37 PM

Slow loading individual emails on iphone

Ever since the last update my individual emails take almost 3 minutes to load. I can access my account quickly, but after clicking on an individual email it spools for a VERY long time. 

Official Employee

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1.9K Messages

2 days ago

user_ygmwyj Have you attempted to clear the cache/cookies from your web browser? It sounds like there might be some conflicting cache data that is slowing down communication to the server. 

Visitor

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2 Messages

Thank you for such a simple answer!  I had completely forgotten....

Official Employee

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1.3K Messages

user_ygmwyj Glad we could assist!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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