1 Message
Slow internet
Internet has been really slow and disconnecting the last 3 days. I've already reseted the router and we don't have any more devices than we've had the last 6 years
1 Message
Internet has been really slow and disconnecting the last 3 days. I've already reseted the router and we don't have any more devices than we've had the last 6 years
XfinityAlfonso
Official Employee
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1.6K Messages
8 months ago
Good Evening user_y7cb5c so sorry to hear about that inconsistent internet experience. Is this happening across all devices simultaneously? Have you had a chance to check out the Xfinity Status Center for possible area issues? We also have some great troubleshooting resources you can take advantage of.
ANSWERED: Tips for troubleshooting your Xfinity Internet connection
Fix Your Internet Connection Using the Xfinity My Account App
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user_tas2dq
1 Message
8 months ago
The same thing is happening to me. I pay for 800 Mbps download and am only getting 100 Mbps. I am also getting 0.01 Mbps upload, which is terrible. I can't even game at all.
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user_1eb76b
Visitor
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1 Message
4 months ago
My 2gig internet slowed less than 1/4 of the expected speed on Xmas eve it right now has a max speed of 378 as off 1/9. I called and the response was that everything was was working properly but the speed was showing on your end at the speed I was seeing. The response for customer service was to change my speed to 1gig and because I was under a promotion it would make my bill go up. So you solution is to charge me more for less service and not address the problem. Thank you I will be disconnecting my 2 accounts. Immediately!
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