1 Message
Slow internet
I called to fix my internet, they said upgrade it to be faster, I did but nothing happened. They sent me new phone for free with phone# from another real person from another provider not me, and we realized that phone was not for free. we returned the phone. From representative to another. Very poor customer service.
CCJodie
Problem Solver
•
1.3K Messages
2 years ago
@user_s4iim7 Hi there, thanks for the post. I'm sorry to learn about the experience with the internet and with Xfinity Mobile. I would really like to see how we can turn this around for you. Please send us a direct message with your full name and service address.
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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