Hi user_m5iq7z, thanks for reaching out on our Xfinity Forum. We appreciate you being a customer with us and certainly understand the importance of receiving the speeds you're paying for. Those speeds are quite low, so we definitely understand your concerns and want to assist you with getting them closer to where they should be.
For troubleshooting purposes, are you running this speed test via Wi-Fi, or on a device directly connected to the modem with an Ethernet cable?
Also regarding the speed concerns, these Internet Troubleshooting Tips are a great place to start! What troubleshooting steps have you taken so far?
XfinityAmira
Official Employee
•
4.1K Messages
23 days ago
Hi user_m5iq7z, thanks for reaching out on our Xfinity Forum. We appreciate you being a customer with us and certainly understand the importance of receiving the speeds you're paying for. Those speeds are quite low, so we definitely understand your concerns and want to assist you with getting them closer to where they should be.
For troubleshooting purposes, are you running this speed test via Wi-Fi, or on a device directly connected to the modem with an Ethernet cable?
Also regarding the speed concerns, these Internet Troubleshooting Tips are a great place to start! What troubleshooting steps have you taken so far?
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