U

Visitor

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1 Message

Thursday, May 1st, 2025 6:22 PM

slow internet speeds

I am paying for 600 and when tested your web site shows ia recieving 168!

Official Employee

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4.1K Messages

1 day ago

Hi user_m5iq7z, thanks for reaching out on our Xfinity Forum. We appreciate you being a customer with us and certainly understand the importance of receiving the speeds you're paying for. Those speeds are quite low, so we definitely understand your concerns and want to assist you with getting them closer to where they should be. 

 

For troubleshooting purposes, are you running this speed test via Wi-Fi, or on a device directly connected to the modem with an Ethernet cable? 

 

Also regarding the speed concerns, these Internet Troubleshooting Tips are a great place to start! What troubleshooting steps have you taken so far?

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