Slow Internet speeds with intermittent connection drops along with intermittent Pixelated TV channels or XRE-030xx errors.

Please help me! 

 

I am caught in an endless loop with Xfinity technical support with no end in sight.  For over a month now my cable tv and internet service has been degrading. Initially it was just an occasional short outage and has progressed to the point where several of my favorite cable channels are pixelated or receive XRE-030xx error messages on the screen several times a day. My internet service has gone from the occasional drop in speed to now getting download speeds well below 100mbps or having no internet connection at all. It is at the point that it is completely unusable for streaming or gaming which is mostly what I do. 

I have spent several hours on the phone and through the app with your technical support team doing the same things over and over again with the same results ending in them scheduling a Technician to come to the house. I have also gone to my local  Xfinity office twice begging them to have someone fix my service.

The technicians that are sent are sub-contract and do not have all the tools available to them to diagnose my problems.  They have checked and replaced connections, swapped out modems 3 times, ran a new line from the street to the house, etc. A couple of the technicians have stated that it is an issue with the signal coming from Xfinity and have scheduled maintenance to come out. I have never seen or spoke with a maintenance technician which I assume is an actual Xfinity employee but they have either not shown up or have just done a quick check at the street and closed the case with no actual resolution to my problems.  I have personally eliminated the possibility of it being the wiring in the house by connecting to both the cable outside the house and the connection at the street directly using the Xfinity Modem/Gateway hardwired via ethernet cable to a laptop resulting in speed tests well below 100mbps "Paying for 1200" or in connection loss completely. 

I have had to deal with over a month of unacceptable service with no end in sight. I have been a paying Comcast/Xfinity customer for about 10 years now and should receive better service than this. At this point I have invested 20 to 30 hours of my own time trying to get this issue resolved along with having to order a StarLink dish just to have some sort of reliable connection. If you are not able to help to get this resolved my next step is to place complaints with the Florida Department of Consumer Services along with the FCC.

I have been documenting these issues and my interactions with Xfinity. I can provide screenshots of the errors, videos of the channel pixelation and speed tests from inside and outside the home, text messages with technicians, emails I have sent to the Xfinity location Manager and customer support, call times with technical support, etc., etc.