Contributor
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19 Messages
Slow internet / poor support
For some reason in the past 6 months my download speed went from 360Mb/s to 100. Nothing has changed on my end. When I reported that to Comcast 11 days ago, they said that a tech would be in touch with me and verified the phone number. I still have not heard from anyone.
As an engineer in the tech field, I would never be able to ignore a client having issues like that .... and keep my job.
Accepted Solution
unixfreak
Contributor
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19 Messages
4 years ago
Yesterday I finally spoke with a human and he was working to get through the dialog that those tier one guys do, and was very helpful. He wasn't asking silly questions like " what color is the cable coming out of your modem." Sorry ... that was from a Vontage tech years ago. Just to close this out, I was able to get this resolved. There was a setting in my EdgeMax router that was cutting my speed way down. Oh ... and btw - we were disconnected and I never heard from Comcast again.
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cplank00
Regular Visitor
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10 Messages
5 years ago
I had the same issue! I filed with the BBB and BAM!!!! I get responses quick! So what happened was my purchased cable modem was not a Docsis 3.1 modem. It was outdated. Good Luck!! Its a major corporation only looking for their monthly payments and now trying to stop streaming tv due to the caps they are putting on our accounts!!! CORPORATE GREED!!!!
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unixfreak
Contributor
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19 Messages
5 years ago
My hardware is compliant ... but I seem to be capped at 100Mb. Might have a ethernet cable loose a pin on the RX/TX which would cause a 1G connection to fall down to 100Mb. Of course to get that resolved, a technical person would have to put a etherscope on it to find out where the open is.
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unixfreak
Contributor
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19 Messages
4 years ago
So this morning I attempted to call to speak with an agent. I think the reason that I've not called is because it's impossible to get to an agent. I pay for 360Mb but only get 100mb.
I have called 6 times this morning and everytime that I go through the menu [Edited: "Language"] it says that I have a system restart in progress. If there are any agents that scan these forums, you might want to reach out to me. I've been a customer for over 30 years and I'm about to got AT&T ... and I will go to the BBB as well on my way out.
(edited)
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