Frequent Visitor
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25 Messages
Slow Internet after restoration of service-Hurricane Beryl
After many days of no service, It has been restored. I am only getting 10 Mbps download speed. Surely Xfinity is aware of this and working on a solution?????
Frequent Visitor
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25 Messages
After many days of no service, It has been restored. I am only getting 10 Mbps download speed. Surely Xfinity is aware of this and working on a solution?????
XfinityJohnG
Official Employee
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1.7K Messages
10 months ago
Thank you for reaching out to us here @Larry1229. I am glad to hear that service has been restored, and I will be happy to look into any service issue for you. Could you send me a direct message with the full name and complete address for that service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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Larry1229
Frequent Visitor
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25 Messages
10 months ago
Okay I did it. Also, I got the "up to 1Gbps" package for 80 bucks, I wasn't told that was temporary. oh well, it's Comcast.
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