R

Visitor

 • 

1 Message

Tue, Jul 5, 2022 2:39 AM

Slow channel switching

New install, new line, all new.

takes up to three seconds to change channel’s. 
Clean connection required to change channels sounds untrue. If the connection was bad other things would happen, not just slow changing of channels. 
so many posts, no solutions.

XfinityAbbie

Official Employee

 • 

1K Messages

1 m ago

@Rackflot2 Hello and thank you for reaching out to us. I can understand how this would be frustrating. Is the cable box out in the open, or closed off in a cabinet? And I know you mentioned it was a new installation, but did you try to swap out the batteries?
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