Visitor
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3 Messages
Slow and unstable internet connection, AI support not helping
Hi, I’m experiencing slow internet speeds and frequent connection drops for the last two months. I’ve rebooted my modem multiple times with no improvement. When contacting support, I keep getting routed to an AI agent which is frustrating and hasn’t resolved the issue. Can I get assistance from a human technician or suggestions for fixing this? Thanks!
XfinityMarshante
Official Employee
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202 Messages
21 hours ago
Hello @user_qhszfy, Thank you for taking the time out of your day to leave a post. Sorry to hear that you are having service interruptions with your internet. Thank you for providing the troubleshooting steps that you have done so far. Are you having these issues when connected wirelessly or hardwired? The coax that is connected to the modem is it connected to a splitter or directly to the coax outlet on the wall?
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EG
Expert
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111.5K Messages
19 hours ago
@user_qhszfy @XfinityBrianH @XfinityMarshante
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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