Visitor
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2 Messages
Slow and constantly interrupted internet service
For at least the last two weeks, our internet service has been extremely slow and sometimes is cut off entirely. I want to know why this is happening when we pay extra for high-speed internet?
XfinityRaul
Official Employee
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2.7K Messages
2 hours ago
@user_s23ir0 Thank you for making us aware about the internet issues you've been experiencing the past two weeks. I would be more than happy to help find a solution to this problem you're having.
So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?
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