Six days straight with multiple hours long outages

I am now on day 6 of having at least one multiple hours-long outage for my home internet. One just happened a few minutes ago.

Each time this has happened, the outage is almost instantly acknowledged on the app as "network damage" that is "under investigation". The outages are always estimated to be 3 hours long, and they always resolve after about that long. They happen at random points of the day, but always last for about the same period of time.

I need to get in touch with someone to get some answers about what is happening here and if a permanent fix is in the works. Thankfully I am not working this week, because this would be a completely unacceptable disruption of my work schedule. But it still [Edited: "Language"] quite a bit to not have reliable Internet access for my days off. 

I have confirmed with neighbors that it is happening to them too, so it seems to be some broader issue in the neighborhood infrastructure and not just a problem with my house.

Please do not tell me to power cycle my router or anything, that is not the problem. There is some major outage going on completely out of our control and I would really like to be advised on how to reach someone that can give us an estimate on when it will be permanently resolved.