Visitor

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1 Message

Wednesday, August 6th, 2025

Site Survey Request

Good afternoon,

My name is Jonah and I’d like to request a site survey to have Xfinity cable brought to my property. According to the FDC’s broadband map, all of the houses on the other side of the hill behind my residence are serviced by Xfinity cable up to 1200 mbps. I was a longtime Xfinity customer and lost access moving to my new residence. AT&T is dreadful out here and I desperately need fast internet again. 

here is my address:

[Edited: "Personal Information"]

for reference, an address directly behind my property that is serviced by you is:

[Edited: "Personal Information"]

we all live on the boundaries of the towns of Shingle Springs, Cameron Park, and Rescue despite being practically next door to eachother. 

Once again, I respectfully request a site survey be performed on my property. If cable can be brought to my house, I can guarantee several other homes on my street would be very interested in ditching AT&T for Xfinity. 

Thank you,

[Edited: "Personal Information"]

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Official Employee

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2.7K Messages

1 month ago

Thank you for your interest in Xfinity services, user_5emac8. You've reached the right team for help! Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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