4 Messages
Site survey needed for new construction
New construction neighborhood with small lots. Neighbors on both sides of me were already connected to xfinity (one yesterday) but I was told my address is not serviceable. Xfinity box by my driveway, xfinity wired my entire house. Can a site survey be done to see why I am the only house on the street and in the neighborhood that is not serviceable?
EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
4
XfinityRoberto
Official Employee
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1.7K Messages
2 years ago
Hi there and welcome to Comcast. Congratulations on your new home. You are in the right place and I am happy to assist you today and take a look at your address to see if it is serviceable.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
1