Site survey needed for new construction

Thank you! glad you saw my post! I hope they can send someone out.

We can take a look at the ticket and see why your address was marked as unserviceable.  @user_073160, if we see anything we can do for you to get you services at your home we can let you know. 

xfinity has the wrong street address in their system for every house on the street. I entered the wrong street address and at checkout, the correct address was on the order, so I now have internet. Instead of "Hill", they have put "Run" in the street name. Customer service was terrible and would not send anyone out to do a field survey. Xfinity boxes and prewiring at every house on the street and CS is telling everyone to find internet from another company and that xfinity is not available. Extremely frustrating experience.

I am sorry to hear about the recent customer service you received. We would like to take a look at this for you and make sure we can send someone out there and see if we provide services for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

Should I do this even if the chat person created a ticket and told me my address was unserviceable? Why would there only be 1 house in a neighborhood that is not serviceable when the house was already wired by xfinity and the box was installed at the foot of my driveway. I know that if someone will come out, they will see everything, but so far, I've had no one on chat or on the phone that has been able to schedule a site survey for residential.