Visitor
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2 Messages
Sirrius/XM
What is the trick to get Sirrius to connect with my system? I have Pandora on it and it works just fine but Sirrius won't connect. I get a message telling me to restart the cable box but that doesn't work. Any Ideas?
Visitor
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2 Messages
What is the trick to get Sirrius to connect with my system? I have Pandora on it and it works just fine but Sirrius won't connect. I get a message telling me to restart the cable box but that doesn't work. Any Ideas?
XfinityRichard
Official Employee
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3.8K Messages
1 day ago
Good Morning, @user_wab4y6. I'm sorry for the trouble you are having. Can you please try the following.
• Run a System Refresh: Say "System Refresh" into your Xfinity voice remote, or select it from the help menu. This reboots all of your Xfinity boxes and refreshes app connections without deleting your recordings or custom settings.
• Clear Local Storage Data: Navigate on your cable box to Settings -> Privacy -> Clear Local Storage Data to wipe cached data that may be freezing the SiriusXM app.
• Refresh the Account/Default Settings: Because SiriusXM and Pandora are part of the same parent company, the X1 platform sometimes defaults or locks onto Pandora credentials. Try signing completely out of the Pandora app if it is open, or uninstall/re-launch the SiriusXM app.
• Power Cycle the Internet Gateway: If the error is network-related, unplug your Xfinity modem/gateway for 30–60 seconds to reset your home internet connection, separate from just rebooting the TV box
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EG
Expert
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122.1K Messages
1 day ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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