Visitor

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3 Messages

09/08/2026 5:29 PM

SiriusXM Membership Benefits Not Working

The Get SiriusXM All Access FREE for 4 months trial offer from Membership Benefits does not work. You get "WE'RE SORRY We're having issues fulfilling this request." error after selecting the listening option. Please look into this. Thank you.

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Official Employee

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2.3K Messages

8 days ago

Good Morning, @user_gq6txh! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the reward redemption, it certainly not what we want for our customers. Have you attempted to call the phone number provided in the screenshot directly with SiriusXM? Please let us know. 

Visitor

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3 Messages

Yes I have. They told me to contact Xfinity. 

Official Employee

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2.3K Messages

Gotcha, thank you so much for clarifying that for us @user_gq6txh! I would be more than happy to dive into the account and troubleshoot with you. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

 • 

3 Messages

8 hours ago

I contacted support because the I was sent an email with the redemption code but it didn't have the unique link to SiriusXM. The original case <Edited: Personal Information> didn't send a link. The second case just created today <Edited: Personal Information> sent a link to www.siriusxm.com 

That is not a unique link.

(edited)

Official Employee

 • 

4.3K Messages

Hi there, @user_gq6txh! We can reach back out the Xfinity Membership team requesting a new unique link. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon. 

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  An "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

 

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
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