Since I can’t contact customer service!!!
I’ve been charged since May $14.00 a month for unreturned items. I have nothing to return. I previously used my own router and modem with spotty WiFi. I switched to xfinity’s and I have found it better. I talked with someone about a month ago when I got an email about the item not returned. I explained what happened and i thought this was done. Since I have paperless billing and auto pay I thought all was good. I’d like someone from xfinity to take care of these erroneous charges and let me know it’s fixed. It would be nice if we had better ways to contact xfinity. Customer Service is poor if your customers can’t contact you and speak to someone.