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user_dce4e1
1st Topic

Visitor

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2 Messages

Monday, February 24th, 2025 9:43 PM

Since getting a new modem Caller id on tv not working anymore

Since getting a new modem and having a problem with no dial (which has been fixed), I have not been receiving caller ID on my mother in laws TV.

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Updated 

7 hours ago

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MikeB39A

Problem Solver

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688 Messages

3 months ago

If your Xfinity Caller ID isn't showing on your TV, the most likely reason is that the "Xfinity Voice" notification setting is turned off in your cable box settings; to fix this, navigate to Settings > Preferences > Notifications on your Xfinity remote and ensure "Xfinity Voice" is turned "ON" on your cable box. 

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user_dce4e1

Visitor

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2 Messages

The notifications are enabled on the TV - actually all of them are on. This started happening once the new modem was installed.

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3 months ago

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XfinityAmandaB

Official Employee

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2.3K Messages

 

user_dce4e1 Thank you so much for reaching out for help with your TV caller ID feature not working after getting a new modem. Since you have already made sure the notification is turned on still in the TV box settings I would recommend resetting your box next. Unplugging it from the power for about 2 min and then plugging it back in to see if that will correct the issue. 

 

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3 months ago

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user_p521iv

Visitor

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1 Message

different user same problem. did both things but problem still exists.

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7 hours ago

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XfinityQuemekia

Official Employee

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197 Messages

Hey there @user_p521iv I hope the day has been treating you well! Thanks for taking time from your day to post your concerns here on our Xfinity Community Forum. Sorry to hear about the issues you are having with the caller ID feature. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 hours ago

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