Visitor
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2 Messages
Since getting a new modem Caller id on tv not working anymore
Since getting a new modem and having a problem with no dial (which has been fixed), I have not been receiving caller ID on my mother in laws TV.
Visitor
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2 Messages
Since getting a new modem and having a problem with no dial (which has been fixed), I have not been receiving caller ID on my mother in laws TV.
MikeB39A
Problem Solver
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697 Messages
6 months ago
If your Xfinity Caller ID isn't showing on your TV, the most likely reason is that the "Xfinity Voice" notification setting is turned off in your cable box settings; to fix this, navigate to Settings > Preferences > Notifications on your Xfinity remote and ensure "Xfinity Voice" is turned "ON" on your cable box.
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msea
Regular Visitor
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10 Messages
8 days ago
Since installing a new XB8-T Gateway, my caller ID does not appear on the TV screen. I have checked all my cable boxes, including turning the Caller ID notice off and back on. That does not help. I also did a System Refresh of the TV boxes. That did not help. I can find no settings in the Gateway, which is set for Bridge Mode. When the new Gateway was installed, it had to be reprovisioned by Xfinity Support, including special reprovisioning of VOIP service, in order for it to work as it did not work out of the box. How can this be fixed?
I tried sending a direct message to Xfinity Support, but no answer.
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