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user_dce4e1
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Monday, February 24th, 2025 9:43 PM

Since getting a new modem Caller id on tv not working anymore

Since getting a new modem and having a problem with no dial (which has been fixed), I have not been receiving caller ID on my mother in laws TV.

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2 days ago

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MikeB39A

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634 Messages

4 days ago

If your Xfinity Caller ID isn't showing on your TV, the most likely reason is that the "Xfinity Voice" notification setting is turned off in your cable box settings; to fix this, navigate to Settings > Preferences > Notifications on your Xfinity remote and ensure "Xfinity Voice" is turned "ON" on your cable box. 

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user_dce4e1

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2 Messages

The notifications are enabled on the TV - actually all of them are on. This started happening once the new modem was installed.

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3 days ago

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XfinityAmandaB

Official Employee

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1.9K Messages

 

user_dce4e1 Thank you so much for reaching out for help with your TV caller ID feature not working after getting a new modem. Since you have already made sure the notification is turned on still in the TV box settings I would recommend resetting your box next. Unplugging it from the power for about 2 min and then plugging it back in to see if that will correct the issue. 

 

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3 days ago

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