Simply The Worst

Comcast has simply the worst customer service.  I'm having issues with our DVR and live TV glitching.  After an eternity with the AI chatbot, I get to a human that wastes about an hour of my time "troubleshooting" that does nothing.  Since I have no control or insight into any of their hardware I don't know why they have to waste my time like that.  Asking me to make sure the non-existent screws are tight on the HDMI connector was my favorite [Edited: "Language"] ask. OK that didn't work so they schedule a tech to come out and look at it.

At about the start of the window of time I get a text that the tech is here.  That's a lie.  There is no one here.  Yes, I checked the front and the alley.  No one.  I get on another super frustrating offshore chat asking where the tech is and get assured MULTIPLE times that no, no, the tech is coming!  That's a lie.

Then I get a half dozen emails and texts with identity check codes.  Why?  I have no idea.  Then get another half dozen emails for the "article you requested".  I didn't request any article.  Then the calls start.  On the 3rd or 4th call, I finally talk to the person and they have no idea what they're doing.  Totally worthless. They tell me the service call was closed.  They have no idea why.  Then they can't reschedule because that's not their team.  I guess their the Sevateem and I need the Tesh? And they can't send me any codes to verify my identity, even though THEY CALLED ME for whatever reason. No matter that they had just sent a bunch for no reason earlier.  Nice system you got there! 

After another hour they tell me they can get someone here in three days.  Three days! When I ask why the original tech lied about "missing me" and closed the call there is no answer.  When I ask for a follow up to find out why the call was missed and closed, I get told they can't do that.  But I'm assured that NEXT time the tech will be here for sure!  Sure Jan.

So, that's a total of about 4 hours of MY time Comcast has wasted but sure they'll give me a couple of bucks off and everyone is "sorry".  That's another lie.  They don't give a[Edited: "Language"] about customers.  How about you don't charge me for this month?  That by the way, would still not cover my 4 hours at my billing rate that was wasted.  

Dear Comcast or Xfinity or whatever you call yourself these days,
Get rid of the offshore support.  Bring it home!  Have regional centers where people are actually held responsible for providing the service you claim to care so much about but provide so little of.  I've resisted cutting the cord for a long time (I'm old and still actually like linear TV), but you are really making me think about doing the research and getting rid of all of your services.  We'll soon have two choices for 1 GB symmetrical fiber in my neighborhood and when that happens I will seriously reevaluate our Internet and entertainment options and you're making that an easy choice.