22 Messages

Tuesday, July 29th, 2025

Closed

Simple & Easy isn't Simple and easy as one would expect

I am seeking clarification regarding my services, which were previously priced at $88.62 for Peacock Premium and the Ultimate TV package. I attempted to add Cinemax, but my initial bill indicated that this would not be feasible. I assumed that canceling Cinemax would allow me to revert to the original price of $88.62. Unfortunately, this has proven to be more complicated than anticipated. I have engaged with Xfinity chat representatives on multiple occasions, including last night, in an effort to resolve this issue. Ideally, I would like to maintain all Xfinity cable and internet services within the vicinity of $88.62, inclusive of Peacock Premium and the Ultimate TV package. I understand that pricing deals and discounts can fluctuate; however, I am perplexed as to why the original offer is no longer available, given that the Cinemax addition was made around the 3rd of July. Could you please advise if it is possible to reinstate the original pricing and package? If not, I will need to accept this outcome, albeit with some frustration.

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Official Employee

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74 Messages

8 days ago

Hello @LukeS1973 I understand wanting to have full transparency about your Xfinity bill. I will be more than happy to help you with your request. Before helping  you with this request I will need you to send me a direct message to 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

Official Employee

 • 

1.5K Messages

7 days ago

@LukeS1973 thank you for your time working with me today doing the account review. Sorry I wasn't able to find a promotion that worked for you, and hope you have a good rest of your day. We're available 7 days a week for employee support between 6am - 1am ET over Xfinity Forums and Reddit if you use that platform also. 

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