Visitor
•
8 Messages
Simple Cancel Option
Why is there no simple online service cancellation option?
I need to cancel my Internet service.
It should be simple. I don't want a callback next week.
I don't want to talk about it, be upsold, or otherwise go through retention hoops.
Please tell me how to cancel my service and where I need to mail my leased modem.
XfinityMarcus
Official Employee
•
2K Messages
11 hours ago
@JediChrome thank you for using the Xfinity Community Forums page to reach out. We never want to lose a valued customer, but I can definitely help you make a change to your package. Can you send over a direct message with your full name and complete service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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