Hey there, user_15coo9! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with activating your new Xfinity Mobile line. What kind of device do you have? Most of new devices have an eSim, and it will be loaded onto your device once you activate the service.
XfinityAdrienne
Official Employee
•
1.2K Messages
27 days ago
Hey there, user_15coo9! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with activating your new Xfinity Mobile line. What kind of device do you have? Most of new devices have an eSim, and it will be loaded onto your device once you activate the service.
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