1 Message
Sim card issue
"I'm writing to express my frustration with Xfinity's billing error. Despite assurances from customer service that my unused SIM card would be deactivated and refunded, I've continued to be charged $19 monthly. This feels like a breach of trust and I'm seeking a prompt resolution. I request a full refund for the unused service and confirmation of the SIM card's deactivation. If this issue persists, I'll be forced to escalate the matter to the FCC or my state's consumer protection agency."
XfinityMarcos
Official Employee
•
2.3K Messages
11 months ago
Hello user_ab2wbd, I'd be pretty annoyed with that situation too, so I completely get why you want to get this resolved. I'd love to work with you more on this and get to the bottom of your SIM card concerns. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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