Visitor
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2 Messages
SIM Card delivery - Xfinity Mobile is the Worse!
I have been on the phone with a call center that sounds like its in India - ON HOLD for about 48 min. I am in a state that does not have Xfinity Mole nor Comcast cable. I am in need of overnight shipment for a SIM card and have been on hold as they figure it out.
I have called 3 times and been sent to these out of country call centers. I keep getting told they have no access and transfer me (what sounds like across the room to someone else that also cannot help.
I NEED HELP!!!
XfinityJohnG
Official Employee
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1.7K Messages
5 days ago
Thank you for reaching out to us here @user_x7gpkb. I can check on the options we have to get a SIM card sent out if possible from here. Could you send me a direct message with your full name and complete address?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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