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Abdiel2000
1st Topic

4 Messages

Thursday, October 31st, 2024 2:49 PM

Silicon cover for XR2 remote

My elderly mother keeps losing her black Xfinity XR2 remote against her black furniture. I want to get her a colorful, ideally silicon cover for her remote. But all I can find are covers for the XR15 remote, and they do not fit.

Can you please direct me to a cover that will fit this remote?

For the record, this is the type of remote she has: https://a.co/d/2JNPZwp

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23 days ago

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XfinityGabriel

Official Employee

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1.9K Messages

24 days ago

 

user_538qfu, Hi! Thanks for taking the time to reach out. I understand you are looking to find a colorful remote cover for your elderly mother. You've come to the right place. We are team of specialists with expertize in all things XFINITY over social media. We can help. Thanks for sending that picture of her remote. I see that is one of our older remotes so those covers are hard to find. Would you be willing to upgrade your moms remote and set top box so she can enjoy the amazing benefits of our award winning XR15 voice remote control instead? We would be happy to get this set up for you. 

 

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Abdiel2000

4 Messages

Thank you very much for your reply. My mother is in an Assisted Living Community, so unfortunately changing the set top box and remote is not an option. She has to use what they provide. 

I’m open to any kind of cover, including 3rd party. It just needs to be bright and it needs to fit.

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24 days ago

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XfinityGabriel

Official Employee

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1.9K Messages

 

Abdiel2000, It is our pleasure to help in any way that we can. No worries. After doing some searching on my end, I was not able to locate any covers available for thatremotet,unfortunatelyy. How about getting one of these Large Button Remotes here at this link for your mother that's a lot harder to lose?

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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24 days ago

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Abdiel2000

4 Messages

That’s an interesting possibility. Thank you. I can talk to the facility and see if they’d be willing to support it. 

Is there any kind of colorful cover for it? The issue is that with her low vision a black remote is difficult for her to see, even if it’s right next to her.

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23 days ago

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XfinityGabriel

Official Employee

 • 

1.9K Messages

 

Abdiel2000, Great question. I researched this further and did not see any colorful covers for it. However, the large remote is blue on the sides and the back and has backlit keys that light up. How does this sound?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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Abdiel2000

4 Messages

It sounds like it would be something that would help my mother. :)  How do we move forward with this?

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23 days ago

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