Signs of the decline of Comcast/Xfinity as a viable company

First off, we have been Comcast customers for so many years I can't remember when we started. They consider us diamond customers, not sure if that is based on how many services we have or how long we have been customers. I have always tried to give the Comcast folks the benefit of the doubt when we need to deal with them, but they have gone off the rails, period.

I am trying to get a face to face meetings (or voice to voice) to go over current options/recommendations for services (currently we are Internet, Voice, TV, Mobile customers) because the monthly fees have gone crazy, the bill makes no sense, and we were supposed to get 3 months of Ultimate TV for the same rate we were paying for the lower tier, as part of the Bally Sports fiasco. 

So using advice I found here I scheduled an appointment at the Eden Prairie Comcast store via the online scheduling system. I was sent a confirmation email so looked like we were good to go. This morning on my way to the appointment I received a notice that my appointment was in 10 minutes, nice of them! When I arrived at the store I found the doors were locked, there was a paper sign with a hand printed note that said "Closed". After peeking in the window, I had the distinct impression that this store was not closed but abandoned for good.

I think the writing is on the wall; Comcast is on the way out. You can't continue to run a business that treats customers in this manner for long.

Their online interfaces are a joke; Chat bots are pretty stupid, Web pages are a mess, Web pages time out, the phone "bot" is even worse. And all methods refuse to let you contact a human (because there probably isn't one!). It seems clear that Comcast has gutted the technical expertise (especially IT folks) needed to compete when you are attempting to cut humans from the service. We all need to start looking at new options to replace the Comcast services we currently pay for.