2 Messages

Monday, February 28th, 2022 8:43 AM


Signing up to Gigabit Pro?


Is it possible to initiate a support ticket to track the feasibility exploration of signing up for Gigabit Pro at my home?

My address seems to check out just fine when I search for internet plans available (Gigabit Pro shows up). Unfortunately, it won't let me initiate online, and only tells me to call the 1-800 number -- I'd much rather get things started online (instead of calling in, and potentially sitting on hold).

Any chance this is possible?

Thanks so much!

Official Employee


468 Messages

11 months ago

Hello @user_335c25! Thanks so much for taking a moment out of your night to leave a post on our community forum. You have definitely come to the right place for assistance with getting a Gigabit Pro inquiry started. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!


To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.




2 Messages

@XfinityChelseaB​ Will do! Thank you so much for your help. :)

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