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user_phe8nl
1st Topic

2 Messages

Saturday, October 28th, 2023 8:20 AM

Closed

Sign-In and Account Management

Need to Remove Modem from my Account

Hi Xfinity team! I need to unregister the ASUS modem that is currently registered to my account so that I can give it toy neighbor who is signing up for Xfinity internet. I haven't been able to do this in the Xfinity app. Could you assist?

Device:

ASUS CMAX6000

Question

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Updated 

2 years ago

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EG

Expert

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110.6K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRoberto

Official Employee

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1.7K Messages

2 years ago

Hi there @user_phe8nl. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Message to an Official Employee of the Xfinity Community Forum, is a violation of Forums Guidelines. In the future we ask that you pleas find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct message. 

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user_phe8nl

2 Messages

ok, thank you. Ill be waiting 

2 years ago

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XfinityRoberto

Official Employee

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1.7K Messages

@user_phe8nl, I have sent you a direct message. Please let me know if you received it or not. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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