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user_tlfzfi
1st Topic

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4 Messages

09/16/2026 1:08 AM

Sign-In & Account Management

Need help with an account database loop. I have an ECM ticket number and need an agent to request a DM from me.

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Updated 

3 hours ago

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EG

Expert

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121.1K Messages

5 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJamesC

Official Employee

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3.1K Messages

5 hours ago

Greetings, @user_tlfzfi! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this account issue. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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user_tlfzfi

Visitor

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4 Messages

@XfinityJamesC​ Sent a Direct Message to Xfinity Support with a Subject: Critical Database Conflict - NOW Internet Ghost Order & Address Blocked (Ticket: [Edited: "Personal Information"]) yesterday. Thank you for your attention. 

(edited)

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4 hours ago

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XfinitySara

Official Employee

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2.9K Messages

We see your DM, @user_tlfzfi, thank you!

 

Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.

 

I'll reply to your direct message in just a moment!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 hours ago

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user_tlfzfi

Visitor

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4 Messages

Thank you for letting me know. Sorry, I did not realize I sent private information.

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3 hours ago

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XfinityJamesC

Official Employee

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3.1K Messages

No worries, @user_tlfzfi! We are all here for your support. We just wanted to ensure you were able to continue working with us here until this issue has been resolved. I will message you directly, so we can try to figure out what's going on with these orders.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 hours ago

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