1 Message

Thursday, May 5th, 2022 1:38 AM


Signed up for seasonal plan, w/internet

Signed up for seasonal plan with internet and phones. Now we are unable to access our camera system, fuel tank monitor etc. Had the same plan last year and everything worked fine! 

This is our vacation home, 500 miles away  so trying to diagnose from hear is virtually impossible.  Tried to sign into my account,  and it tells me I am signed in, but you cannot access it at this time, please try again. Numerous tries and still no good!!   Help




98.9K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee


1.5K Messages

1 year ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear that you aren't able to access your security and monitoring. I know how important it is for our peace of mind when we're away from our homes to be able to monitor them. Especially if your so far away! 


Please send us a direct message to "Xfinity Support" with your full name and address to get started.


To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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