Visitor
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1 Message
Signed up for internet, no confirmation email or tracking number for equipment
We signed up for new internet service and I only received a “verify your email address” email. I get an error every time I try to log-in to check if it has shipped. I do know our address can cause issues as it automates to the incorrect city/town based on our zip code and unincorporated town. How do I know if our services are being activated and the equipment is on its way?
XfinityJamesC
Official Employee
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3.3K Messages
4 hours ago
Greetings, @Lynsterr18! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the status of your order. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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