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user_3nyz9f
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Friday, December 20th, 2024 7:50 PM

Signed up for higher tier internet for the $200 amazon gift card but never got comfirmation that I will recieve it

I Signed up for higher tier internet for the $200 amazon gift card but never got confirmation that I will receive it, Followed up with customer support and they told me they don't see this promotion on my account. This is very unacceptable, Can I have someone look into this and get a resolution for me please?  I've also had nothing but internet issues for the past 3 weeks that hasn't been resolved at all, I had a tech come out to check and he told me the issue is with the main line.  This has been an issue for 3 weeks and I work from home so this is costing me money the longer the issue goes unresolved.

Question

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Updated 

4 months ago

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3

XfinityMartyR

Official Employee

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2K Messages

4 months ago

 

user_3nyz9f Thanks for reaching out! You should be able to check the status of your gift card here: Xfinity Incentive Tracker. Amazon Gift card fulfillment can take 2-4 weeks following internet installation, or upgrade. 
Do you recall if the technician referred your concerns to the local maintenance team?

 

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EG

Expert

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110K Messages

4 months ago

Concern moved here to the Customer Service help section. 

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user_808e49

Visitor

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2 Messages

4 months ago

I also have the same problem.  They also never honored the 55/month rate that was confirmed for gig internet for 24 months by no less than 3 chat and phone reps. 

Spent about 4 hours trying to resolve and still not resolved. 

I have a ticket open with support and am supposed to get a call back but have not to date. 

(edited)

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XfinityMarcus

Official Employee

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1.4K Messages

user_808e49 thank you for reaching out, I know how important it is to have your promotions honored and would be happy to take a look at things for you on our end. Please send me a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

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4 months ago

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user_808e49

Visitor

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2 Messages

@XfinityMarcus​

I already have a reference number and multiple cases open as well as a scheduled call back that never occured 

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4 months ago

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