user_49dd6d Thanks so much for reaching out to us here with your questions. You can request a Xfinity representative reach out to you by phone by following instructions found here https://www.xfinity.com/support/schedule-callback/. Our team would be happy to assist you over chat with your account needs just send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
... You can request a Xfinity representative reach out to you by phone ...
Are you sure about that? Have you tried it lately? No matter which option you choose, the page dumps you into either the Support page or (heaven help us!) the less-then-useless Xfinity Assistant. The option to request a callback seems to no longer exist . . .
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
EG
Expert
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113.1K Messages
10 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBrianH
Official Employee
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1.6K Messages
10 days ago
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BruceW
Gold Problem Solver
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26.7K Messages
10 days ago
Are you sure about that? Have you tried it lately? No matter which option you choose, the page dumps you into either the Support page or (heaven help us!) the less-then-useless Xfinity Assistant. The option to request a callback seems to no longer exist . . .
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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