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user_7cf504
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Monday, June 15th, 2026 11:19 PM

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After restoration of service from power outage- xfinity app is asking me to sign in. It says I dont have authorization on this phone and won't load on my husbands phone. Want to talk to a real person.

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3 hours ago

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XfinityVictor

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2.3K Messages

3 hours ago

 

user_7cf504 Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue. To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your concern? 

 

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